PlaySultan

Privacy & Cookies Policy

At SULTAN TECHNOLOGY LTD, we are committed to protecting your privacy and ensuring a safe and secure experience when using our platform. This Privacy & Cookies Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, purchase digital products (including online games), and use our services.
By using our website, you agree to the collection and use of your information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website.

1. Information We Collect

We collect personal information when you interact with our website, including when you create an account, make a purchase, or contact our support team. The types of personal information we may collect include:
Personal Identification Information: Name, email address, phone number, billing address.
Payment Information: Credit card details, PayPal, or other payment method information (we do not store full credit card numbers; payment data is processed securely by our payment processors).
Account Information: Username, password, in-game profile data (e.g., game preferences, purchase history, and achievements).
Technical Information: IP address, browser type, device type, operating system, location data, and cookies (see below).
We only collect the minimum amount of personal information necessary to provide our services and ensure a smooth experience for you on our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:
To Provide and Improve Our Services: To process transactions, deliver digital products (including game downloads, content updates, and licenses), and ensure your account is properly set up.
Customer Support: To respond to your inquiries, support requests, and to resolve any issues or disputes related to your account or purchases.
Marketing and Promotions: To send you promotional emails, newsletters, or updates about new games, sales, and offers (you can opt out of marketing communications at any time).
Personalization: To personalize your experience and recommend games or digital products based on your preferences and gaming behavior.
Compliance with Legal Obligations: To comply with applicable laws and regulations, such as fraud prevention, age verification, or anti-money laundering measures.
We do not sell or rent your personal data to third parties. We may share your personal information only with trusted third-party service providers who assist us in operating our website, processing payments, or providing customer service.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience on our website. Cookies are small text files placed on your device that help us identify you and track your preferences. You can manage your cookie settings through your browser at any time.
Types of Cookies We Use:
Essential Cookies: These cookies are necessary for the basic functionality of the website, such as enabling you to log in, make purchases, or access account information.
Performance Cookies: These cookies help us analyze website traffic, user behavior, and optimize the performance of our website (e.g., Google Analytics).
Functionality Cookies: These cookies remember your preferences and provide personalized features, such as language settings or game recommendations.
Advertising Cookies: These cookies are used to deliver targeted ads and promotional content based on your interests and browsing history.
You can control cookies through your browser settings. However, if you disable cookies, certain features of our website may not function as intended.

4. Data Security

We take the protection of your personal information seriously. We implement reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no online system is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:
Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to applicable laws.
Opt-out of Marketing: You can unsubscribe from our marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [email protected].

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once it is no longer needed, your data will be securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We recommend that you review the privacy policies of any third-party websites you visit.

8. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy & Cookies Policy, please contact us at:
SULTAN TECHNOLOGY LTD
[email protected]
ORION HOUSE OFFICE 785 BESSEMER ROAD WELWYN GARDEN CITY UNITED KINGDOM AL7 1HH

Consent

By using our website and purchasing digital products, you consent to the collection, use, and storage of your personal data as described in this Privacy & Cookies Policy.