KYC & AML

KYC & AML POLICY (Know Your Customer & Anti-Money Laundering)

(Last Updated: April 2026)

1. Introduction

This KYC & AML Policy outlines the principles and procedures implemented by playsultan.com to prevent and detect:

  • Money laundering
  • Terrorist financing
  • Fraud and financial crime

PlaySultan is committed to maintaining a secure, compliant, and transparent environment.

2. Business Model Statement

PlaySultan operates as a digital service facilitator providing:

  • Instant delivery digital products (e-pins, activation codes)
  • In-game virtual goods and currency
  • Direct top-up services

⚠️ PlaySultan:

  • Does not provide financial services
  • Does not offer stored value or wallet services
  • Does not hold customer funds

All transactions are processed via licensed third-party payment providers.

3. Company Structure

PlaySultan operates through affiliated entities including:

  • FUTURE ONE TECHNOLOGY LTD (United Kingdom)
  • VELCORE TECHNOLOGY LIMITED (Hong Kong)
  • UPTECH RUNE TECHNOLOGY LLC (United States)
  • SULTAN BİLİŞİM TEKNOLOJİLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Türkiye)
  • MONERA TRADING LTD (Northern Cyprus)

The responsible entity may vary depending on the transaction.

4. Risk-Based Approach

We apply a risk-based compliance framework.

Users and transactions are classified as:

  • Low Risk
  • Medium Risk
  • High Risk

Risk factors include:

  • Geographic location
  • Transaction volume and frequency
  • Payment method
  • Behavioral patterns

5. Customer Identification (KYC)

We may require identity verification in certain situations.

5.1 Individual Users

  • Full name
  • Date of birth
  • Government-issued ID
  • Proof of address

5.2 Business Users (if applicable)

  • Company registration documents
  • Director/shareholder details
  • Ultimate Beneficial Owner (UBO) information

Verification may be required for:

  • High-value transactions
  • Suspicious activity
  • Compliance checks

6. Transaction Monitoring

PlaySultan continuously monitors transactions using:

  • Automated fraud detection systems
  • Behavioral analysis
  • Manual review processes

We monitor for:

  • Unusual purchase patterns
  • Rapid repeated transactions
  • Multiple payment method usage
  • High-risk geographies

7. Suspicious Activity Handling

We reserve the right to:

  • Delay or reject transactions
  • Request additional verification
  • Suspend or terminate accounts

Triggers may include:

  • Inconsistent user data
  • Fraud indicators
  • Abnormal transaction behavior

8. Sanctions Compliance

We comply with applicable international sanctions laws.

Users from restricted jurisdictions may be:

  • Blocked from accessing services
  • Subject to enhanced due diligence

9. Record Keeping

We maintain records of:

  • Customer verification data
  • Transaction history
  • Security logs

Records are stored securely and retained in accordance with legal obligations.

10. Reporting

Where required by law, we may report suspicious activities to:

  • Financial regulatory authorities
  • Law enforcement agencies

11. Data Protection

All personal data is handled in accordance with our Privacy Policy.

We apply:

  • Encryption
  • Secure storage systems
  • Access restrictions

12. User Responsibilities

Users agree to:

  • Provide accurate and up-to-date information
  • Cooperate with verification requests
  • Avoid any illegal or fraudulent activity

Non-compliance may result in account suspension.

13. Internal Compliance Measures

PlaySultan maintains:

  • Risk assessment procedures
  • Ongoing monitoring systems
  • Fraud prevention mechanisms
  • Compliance controls and updates

14. Policy Updates

This policy may be updated to reflect:

  • Regulatory changes
  • Operational improvements

Continued use of the platform constitutes acceptance of updates.

15. Contact

For compliance-related inquiries:

Email: [email protected]