PlaySultan

Refund and Cancellation Policy for Digital Products

At SULTAN TECHNOLOGY LTD, we take pride in providing high-quality digital products to our customers. Due to the nature of digital content, once a product has been delivered or accessed, we are unable to accept returns, cancellations, or provide refunds. Please review our policy carefully before making a purchase.

1. Digital Products and Services

Our digital products include, but are not limited to, software, eBooks, courses, digital downloads, memberships, and other digital content. Once a digital product has been delivered or accessed by the customer, the sale is final.

2. No Returns or Cancellations

Due to the instantaneous nature of digital product delivery and access, we do not accept cancellations or returns once a purchase has been completed. Once the digital product has been downloaded, streamed, or accessed, it cannot be returned, exchanged, or refunded.

3. Exceptions

In some rare cases, we may offer exceptions in accordance with applicable laws or if the digital product you purchased was faulty or not as described. Any such request will be handled on a case-by-case basis, and you may be required to provide proof of the issue.

4. Refunds

All sales of digital products are final. No refunds will be issued unless otherwise required by law or if the product is deemed to be defective or inaccessible due to a technical issue caused by us. If you encounter any technical issues with a product you have purchased, please contact our support team at [email protected], and we will make reasonable efforts to resolve the issue.

5. Subscription Services

If you have purchased a subscription to a digital service, cancellations must be made before the next billing cycle to avoid future charges. Once the subscription period has begun, no partial refunds will be provided for unused portions of the service.

6. Contact Us

If you experience any issues with your digital product or service, please reach out to our customer support team at [email protected]. We are here to assist you with any technical difficulties or concerns you may have.

Important Note

By purchasing a digital product from SULTAN TECHNOLOGY LTD, you acknowledge and accept that all sales are final, and no returns, cancellations, or refunds will be provided unless required by law. Please ensure that you review all product descriptions, features, and system requirements before making your purchase.