Refund and Cancellation Policy

REFUND & CANCELLATION POLICY

(Last Updated: April 2026)

1. General Overview

This Refund & Cancellation Policy applies to all purchases made through playsultan.com.

By placing an order on our platform, you agree to the terms outlined below.

Due to the nature of our services — including digital products, e-pins, and direct top-up services — all transactions are subject to strict refund and cancellation conditions.

2. Nature of Services

PlaySultan provides:

  • Digital products (e-pins, activation codes)
  • In-game currency and virtual goods
  • Direct top-up services to user game accounts

All products are digitally delivered and instantly consumable.

3. No Refund After Delivery

Refunds are not available once:

  • The digital code / e-pin has been displayed or delivered
  • The top-up has been successfully completed
  • The order status is marked as completed

This applies regardless of whether the product has been used.

4. Eligible Refund Cases

Refunds may only be considered in the following situations:

4.1 Failed Delivery

  • Payment completed but product or service was not delivered

4.2 System or Technical Errors

  • Duplicate payment
  • Incorrect charge amount
  • System malfunction preventing delivery

4.3 Service Unavailability

  • Product cannot be fulfilled due to supplier or system issues

5. Refund Method

Approved refunds will be processed:

  • To the original payment method, or
  • As store balance (wallet) at our discretion

Processing times may vary depending on the payment provider.

6. Fraud Prevention

Refund requests may be denied if:

  • Suspicious activity is detected
  • Fraudulent behavior is suspected
  • Abuse of refund system is identified

Accounts involved may be restricted or permanently suspended.

7. Cancellation Policy

7.1 Before Delivery

Orders may be cancelled only if:

  • The order has not yet been processed
  • Delivery has not started

7.2 After Delivery

Once delivery is completed, cancellation is not possible.

8. User Responsibility

Users are responsible for:

  • Providing correct account / user / character information
  • Selecting the correct product

We are not responsible for losses caused by incorrect user input.

9. Chargebacks

Unauthorized chargebacks may result in:

  • Account suspension or termination
  • Permanent restriction from the platform
  • Legal action where applicable

Users should contact support before initiating disputes.

10. Exceptional Cases

In rare situations, refunds may be granted at our sole discretion to maintain customer satisfaction.

11. Contact

For refund or cancellation requests:

Email: [email protected]