Terms and Conditions

TERMS AND CONDITIONS

(Last Updated: April 2026)

1. Introduction

Welcome to playsultan.com (“Platform”, “we”, “our”, “us”).

By accessing or using our services, you agree to be bound by these Terms and Conditions.
If you do not agree, please discontinue use of the platform.

2. Company Information

PlaySultan operates through affiliated entities including:

  • FUTURE ONE TECHNOLOGY LTD (United Kingdom)
  • VELCORE TECHNOLOGY LIMITED (Hong Kong)
  • UPTECH RUNE TECHNOLOGY LLC (United States)
  • SULTAN BİLİŞİM TEKNOLOJİLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Türkiye)
  • MONERA TRADING LTD (Northern Cyprus)

The relevant entity responsible for a transaction may vary depending on the service and jurisdiction.

3. Scope of Services

PlaySultan provides:

  • Digital products (e-pins, activation codes)
  • In-game currencies and virtual items
  • Direct top-up services for online games

All services are delivered digitally and are considered instant consumption services.

4. Eligibility

By using our platform, you confirm that:

  • You are at least 18 years old or have legal guardian consent
  • You have the legal capacity to enter into a binding agreement
  • You comply with all applicable laws and regulations

5. User Accounts

Users may be required to register an account.

You are responsible for:

  • Maintaining account security
  • Keeping login credentials confidential
  • All activities conducted under your account

We reserve the right to suspend or terminate accounts at our discretion.

6. Orders and Payments

  • All transactions are processed electronically
  • Prices may vary based on region, currency, and market conditions
  • Payments are handled by third-party payment providers

We do not store full payment details.

7. Delivery

  • Digital goods are delivered instantly or within a short timeframe
  • Delivery is considered completed when:
    • E-pin/code is displayed, or
    • Top-up is successfully credited

We are not responsible for delays caused by external systems or providers.

8. Refund and Cancellation

Refunds and cancellations are governed by our Refund & Cancellation Policy.

In general:

  • All sales are final after delivery
  • Refunds are only granted in limited cases such as failed delivery or system errors

9. User Responsibilities

Users agree to:

  • Provide accurate and complete information
  • Ensure correct account/game details during purchase
  • Use the platform in good faith

We are not liable for errors caused by incorrect user input.

10. Prohibited Activities

Users must not:

  • Engage in fraudulent or illegal activity
  • Use stolen or unauthorized payment methods
  • Abuse refund or chargeback systems
  • Attempt to interfere with system security

Violation may result in immediate account termination.

11. Compliance & Verification (KYC)

We reserve the right to:

  • Request identity verification (KYC)
  • Monitor transactions for suspicious activity
  • Suspend transactions pending verification

Failure to comply may result in service restriction.

12. Chargebacks

Users agree not to initiate unjustified chargebacks.

In case of abuse:

  • Accounts may be permanently banned
  • Access to services may be restricted
  • Legal action may be taken where applicable

13. Intellectual Property

All content on playsultan.com including:

  • Branding
  • Software
  • Design
  • Text

is owned by PlaySultan and may not be copied, reproduced, or used without permission.

14. Third-Party Services

Our platform may integrate with:

  • Payment providers
  • Game publishers
  • External service providers

We are not responsible for third-party actions or policies.

15. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • We do not guarantee uninterrupted or error-free service
  • Our liability is limited to the amount paid for the relevant transaction

16. Termination

We may suspend or terminate access:

  • Without prior notice
  • If Terms are violated
  • If required by law or compliance

17. Governing Law

Depending on the transaction and entity involved, applicable laws may include:

  • United Kingdom
  • Hong Kong
  • United States
  • Türkiye

Disputes shall be resolved under the relevant jurisdiction.

18. Modifications

We reserve the right to update these Terms at any time.
Continued use of the platform constitutes acceptance of updated Terms.

19. Contact

For any inquiries:

Email: [email protected]