Terms and Conditions

Last Updated: 25/12/2024
These Terms and Conditions (“Agreement”) govern your use of the website and services provided by SULTAN TECHNOLOGY LTD (“we,” “our,” or “us”). By accessing or using our website, making a purchase, or using any of our services, you agree to comply with these Terms and Conditions. If you do not agree to these terms, please do not use our website.

1. General Terms

1.1 Acceptance of Terms
By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms and Conditions. If you are using the website on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms.
1.2 Eligibility
You must be at least [18] years of age (or the legal age of majority in your jurisdiction) to use our services. If you are under the legal age, you must have the consent of a parent or guardian to use our services.
1.3 Account Creation
To access certain features of our website (such as purchasing digital products, downloading games, or participating in multiplayer services), you may need to create an account. You agree to provide accurate, up-to-date, and complete information when creating an account and to maintain the confidentiality of your login details.

2. Digital Products and Services

2.1 Product Description
We provide digital products including, but not limited to, games, in-game content, subscriptions, and downloadable content (DLC). All products are described as accurately as possible on our website, but we do not guarantee that the descriptions or images are error-free.
2.2 Purchases
When you make a purchase on our website, you agree to pay the full price for the product, including any applicable taxes or fees. Payment is processed by third-party payment providers, and we do not store full payment details (e.g., credit card numbers).
2.3 License to Use Products
When you purchase a digital product, you are granted a non-exclusive, non-transferable, revocable license to access and use the product according to the terms specified in the product description. You may not resell, redistribute, or use the product for any unlawful purposes.

3. No Refunds or Cancellations

3.1 Final Sale
All digital product purchases are final. Due to the nature of digital products, including games and downloadable content, we do not accept cancellations or offer refunds after the purchase is completed, except where required by law. Please review the product details and system requirements before making a purchase.
3.2 Exceptions
In the event of a faulty or defective product, or if the product was not delivered as described, you may contact our customer support team for assistance. Refunds or exchanges will be considered on a case-by-case basis, and you may be required to provide evidence of the issue.

4. User Conduct

4.1 Prohibited Activities
When using our website and services, you agree not to engage in any of the following prohibited activities:
Engaging in fraudulent or illegal activities
Using the website or our products to distribute malware, viruses, or other harmful code
Attempting to gain unauthorized access to accounts, systems, or data
Interfering with the proper functioning of the website, servers, or networks
Violating the intellectual property rights of SULTAN TECHNOLOGY LTD or third parties
Harassing, threatening, or abusing other users
Failure to comply with these terms may result in the suspension or termination of your account and access to our services.

5. Account Suspension and Termination

5.1 Suspension
We reserve the right to suspend or limit access to your account at any time if we suspect fraudulent activity, a breach of these Terms and Conditions, or any other violation of our policies.
5.2 Termination
We may terminate your access to our website and services if we believe you have violated these Terms and Conditions. Upon termination, all rights granted to you will be revoked, and you will no longer have access to your account or purchased products.
5.3 Your Rights to Terminate
You may terminate your account at any time by contacting customer support. However, the termination of your account does not affect any obligations you have incurred prior to termination.

6. Intellectual Property

6.1 Ownership of Content
All content on our website, including logos, images, graphics, text, software, and games, is the property of SULTAN TECHNOLOGY LTD or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any content without our express permission.
6.2 User-Generated Content
If you submit content (such as reviews, comments, or suggestions) to our website, you grant SULTAN TECHNOLOGY LTD a perpetual, irrevocable, royalty-free license to use, modify, and display such content in connection with our business operations.

7. Privacy and Data Protection

7.1 Collection of Personal Data
By using our website and services, you agree to our collection and use of personal data as outlined in our [Privacy Policy]. This includes the collection of personal information such as your name, email address, payment information, and usage data.
7.2 Data Security
We implement reasonable measures to protect your personal data, but we cannot guarantee its absolute security. By using our website, you acknowledge and accept the inherent risks associated with online transactions and data storage.

8. Limitation of Liability

8.1 No Warranty
We make no representations or warranties regarding the accuracy, reliability, or availability of our website, services, or products. Our products are provided "as-is," and we do not guarantee that they will meet your expectations or operate without interruption.
8.2 Limitation of Liability
To the fullest extent permitted by law, SULTAN TECHNOLOGY LTD and its affiliates will not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services, including but not limited to loss of data, revenue, or profits.

9. Governing Law

This Agreement is governed by the laws of United Kingdom, without regard to its conflict of laws principles. Any disputes arising out of or in connection with this Agreement shall be resolved in the competent courts of United Kingdom.

10. Modifications to Terms

We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the top. You are encouraged to review these terms periodically. Your continued use of the website after changes are made constitutes your acceptance of the updated Terms and Conditions.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:
SULTAN TECHNOLOGY LTD
[email protected]
ORION HOUSE OFFICE 785 BESSEMER ROAD WELWYN GARDEN CITY UNITED KINGDOM AL7 1HH

Consent

By using our website, purchasing products, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.